Return and Refund Policy

Return & Refund Policy

At SkillBase, we strive to provide high-quality programs, events, and experiences. Because many of our services are free or space-limited, we handle returns and refunds with care and fairness.

Classes & Programs (Free Offerings)

All educational programs (tutoring, ESL, financial literacy, etc.) are free.
No payments are collected, so refunds do not apply.
If you can’t attend a session, please notify us so we can offer the spot to someone else.

Paid Events, Tournaments, & Rentals

Cancellations made 48 hours or more in advance may be eligible for a full refund or credit toward a future event.
Cancellations within 48 hours are not guaranteed a refund, but we’ll try to work with you.
No-shows without notice are not eligible for refunds.

Merchandise

Unused and unopened items can be returned within 14 days for a full refund.
Proof of purchase is required.
No refunds on worn or damaged items unless defective.

How to Request a Refund

Email us at AverttWilliams@SkillBaseGC.com or speak to a staff member on-site. We’ll get back to you within 48 hours.

Terms and Conditions

Terms and Conditions

Effective Date: [Insert Date]

Last Updated: [Insert Date]

Welcome to SkillBase — your local hub for gaming, growth, and community. These Terms and Conditions (“Terms”) outline the rules, rights, and responsibilities that apply when you access our facilities, use our services, attend our events, or visit our website. By entering or engaging with SkillBase in any way, you accept and agree to be bound by these Terms.

Definitions

“SkillBase,” “we,” “our,” or “us” refers to the SkillBase Gaming & Community Center.
“User,” “you,” or “visitor” refers to anyone who visits, participates in, or uses SkillBase facilities or services.
“Services” include but are not limited to: gaming access, esports tournaments, educational classes, tutoring, facility rentals, and online tools.

Facility Use and Access

2.1 General Admission

All visitors must check in at the front desk. Anyone using our facility must adhere to posted rules, hours of operation, and staff instructions at all times.

2.2 Age Requirements

Children under 13 must be accompanied by a parent or guardian.
Teens ages 13–17 may enter with parental consent on file.
Some programs (e.g., teen tournaments, advanced classes) may have additional age or skill-based requirements.

2.3 Guest Responsibility

You are responsible for your own actions and behavior. If you bring a guest, you are responsible for ensuring they comply with these Terms.

Code of Conduct

SkillBase is a safe space for learning, gaming, and collaboration. All users agree to:

Be respectful to others, regardless of age, gender, race, background, skill level, or identity.
Not engage in bullying, harassment, hate speech, or disruptive behavior.
Use equipment properly and treat the space with care.
Follow tournament or class-specific rules when applicable.
Abide by SkillBase staff guidance and correction without confrontation.

3.1 Violations

Violation of these standards may result in:

A verbal warning
Temporary suspension
Permanent ban from SkillBase premises and services

Esports and Gaming Services

4.1 Tournaments and Competitive Play

Participants in SkillBase-hosted tournaments must:

Use their own valid, unbanned game accounts
Follow posted competition rules and guidelines
Refrain from cheating, exploiting, or abusing in-game mechanics
Acknowledge that all events may be recorded, streamed, or used for promotional purposes

SkillBase reserves the right to disqualify or remove players who violate competitive integrity or community rules.

4.2 Equipment and Consoles

All hardware (consoles, PCs, peripherals) remains property of SkillBase. Users agree:

Not to install, remove, or tamper with software/hardware
To report any malfunction immediately
To pay for any damage caused by negligence or intentional misuse

Tutoring, Classes, and Literacy Programs

SkillBase offers free educational services including:

K–12 tutoring
Financial literacy
Computer literacy
ESL enrichment
Social media and digital skills

5.1 Expectations and Outcomes

While our team strives to provide quality instruction, SkillBase does not guarantee academic or professional outcomes. Success depends on the student’s effort and consistency.

5.2 Attendance and Conduct

Students must arrive on time.
Repeated disruptive behavior may result in removal from sessions.
Parents/guardians of minors are encouraged to stay on-site or reachable.

Events and Private Rentals

SkillBase offers events and private booking options. All renters or event hosts agree to:

Sign a facility use agreement
Leave the space in the condition it was found
Be financially responsible for damages or cleanup fees

SkillBase reserves the right to deny or cancel events that conflict with our values or violate community standards.

Payments, Refunds, and Memberships

Some services or events require payment. All purchases are final unless otherwise stated in writing. Refunds will be processed at our discretion.

7.1 Cancellations

Cancellations for rentals or events must be submitted at least 48 hours in advance for possible refund or rescheduling.

Safety and Security

SkillBase is committed to the safety of all visitors.

Security cameras are used throughout the facility for safety monitoring.
Bag checks may be conducted during high-traffic events.
No weapons, illegal substances, or dangerous items are permitted.

Emergencies should be reported immediately to staff or authorities.

Privacy and Data Collection

By using our services, you may provide personal information (e.g., email, phone, name). This information is used only for communication, scheduling, and promotional purposes. We will never sell or share your information without consent.

Please see our Privacy Policy for more.

10.

Media Release and Photography

By entering SkillBase or participating in an event or program, you consent to photography, audio, and/or video recording that may be used for:

Promotion
Social media
Fundraising or grant reporting
Recaps and highlight reels

If you wish to opt out, please inform a staff member in writing.

11.

Intellectual Property

All SkillBase logos, curriculum, branding, and original materials are protected under copyright. You may not reproduce, use, or distribute these without permission.

12.

Limitation of Liability

To the fullest extent allowed by law, SkillBase is not liable for:

Injury, illness, or property loss during your visit
Damages arising from participation in events, classes, or competitive play
Technical malfunctions or downtime in facility services

All participation is at your own risk.

13.

Holiday & Special Hours

SkillBase is closed on Christmas Day and may operate under adjusted hours for other holidays. We aim to remain open on most federal holidays, providing space for learning, gaming, and connection when schools and other centers may be closed. Always check our website or social media for updates.

14.

Changes to These Terms

We may update these Terms at any time. Changes will be posted to our website with the “Last Updated” date. Continued use of our services means you accept the latest version.

15.

Contact Information

If you have questions or need assistance, contact us at:

SkillBase Gaming & Community Center

📍 [Insert Address]

📧 AverttWilliams@SkillBaseGC.com

🌐 www.SkillBaseGC.com

SkillBase Privacy Policy

Effective Date: 5-27-2025

Last Updated: 5-27-2025

SkillBase (“we,” “us,” “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, access and protect information in connection with our services—including in-person programs, events, tournaments, rentals, and digital offerings like our website, email communications, and social media.

By engaging with SkillBase, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following categories of information through our website, in-person services, registration forms, and communications:

Personal Identifiable Information (PII)

Full name
Email address
Phone number
Date of birth or age group
Parent/guardian information (for minors)
Emergency contact information
Mailing or billing address (if applicable)
School affiliation or grade level (if relevant to services)
Payment details (via secure third-party processors)

Demographic & Behavioral Information

Race/ethnicity (optional, for grant/demographic reporting)
Attendance, enrollment history, or activity preferences
Voluntary survey or feedback data

Digital Interaction Data

IP address
Browser type and version
Device information
Pages visited and links clicked on our website
Email open and click-through data

Media & Visual Data

Photos, videos, and recordings captured during events, programs, or at our facility

2. How We Use Your Information

We use your information to:

Process registrations for classes, tournaments, or events
Communicate important updates, reminders, and service notifications
Promote events and programs (when media consent is granted)
Manage attendance and ensure safety (especially for minors)
Improve our services, programs, and outreach
Deliver newsletters, marketing messages, or surveys (only if opted in)
Apply for funding or grants using anonymized demographic data
Protect legal rights and fulfill our obligations

3. Legal Basis for Processing

We process your data under the following legal bases:

Consent (e.g., signing up for emails, participating in events)
Contractual necessity (e.g., fulfilling a paid service or registration)
Legal obligations (e.g., safeguarding minors, tax compliance)
Legitimate interest (e.g., improving our programming, community outreach)

4. Sharing and Disclosure of Information

We do not sell or rent your personal data. We may share your information with trusted third parties under strict confidentiality agreements, including:

Email service providers (e.g., Mailchimp)
Payment processors (e.g., Square, Stripe)
Scheduling or booking platforms
Insurance or legal counsel (when required for claims or disputes)
Government agencies or law enforcement (if legally obligated)

5. Media & Photo Consent

SkillBase often documents programs and events with photos and videos. These materials may be used for:

Marketing materials
Social media posts
Grant applications and reports
Website galleries and blog posts

You may opt out of media usage at any time by notifying staff or emailing us at AverttWilliams@SkillBaseGC.com. We will make reasonable efforts to exclude you or your child from published content.

6. Children’s Privacy

SkillBase serves many children and teens, and we take privacy seriously for all minors under age 13:

We collect information only with parent/guardian consent
Media use is never assumed—we obtain separate photo/video permissions
Data is securely stored and accessible only to authorized staff
Parents/guardians may review, correct, or delete their child’s information upon request

We do not knowingly collect information from children under 13 without verifiable parental consent in accordance with COPPA (Children’s Online Privacy Protection Act).

7. Data Security

We implement industry-standard security measures to protect your personal data:

Data encryption for website submissions and payment processing
Restricted access to sensitive information
Routine software updates and threat monitoring
Physical security at our facility for any hard-copy records

Despite best efforts, no system is 100% secure. We cannot guarantee the absolute security of your data.

8. Retention of Data

We retain your information only for as long as necessary to fulfill the purposes stated in this policy or as required by law. Media, program records, and email sign-ups may be retained for historical or archival purposes unless deletion is requested.

9. Your Rights and Choices

You may at any time:

Request access to your personal data
Correct or update inaccurate information
Withdraw consent for email or media use
Request deletion of your data
Unsubscribe from promotional emails

To exercise your rights, email us at AverttWilliams@SkillBaseGC.com. We’ll respond within 48 hours.

10. Third-Party Links

Our website or emails may include links to third-party sites or services. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies separately.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, legal requirements, or best practices. Updates will be posted on our website with a revised effective date. Continued use of our services means you accept any changes.

12. Contact Us

For questions, concerns, or privacy-related requests, contact:

SkillBase

Email: AverttWilliams@SkillBaseGC.com

Website: www.SkillBaseGC.com

Manassas, Virginia

Return and Refund Policy

Terms and Conditions

SkillBase Privacy Policy

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